Cloud is not working

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• betasanchez Member Posts: 3

  December 2018

  Buenos dias.
  No puedo acceder a ningun cloud y tengo muchas averias de cliente que dicen que se le desconectan los acces point, sabemos si esto se va a solucionar ?
  un saludo

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• WazH Member Posts: 5

  December 2018

  The Cloudmanager portal is currently down which Xclaim are aware of. Ramesh posted an update yesterday (12th Dec) advising they are aware of this and have identified the Root Cause and would offer an update accordingly. I have checked again today (13th Dec) and can confirm the Cloudmanager portal is still down where the Loading Circle simply spins and hangs.

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• itsupporten Member Posts: 4

  December 2018

  I and all of my end customers are currently having this issue. ETA on fix?

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• rameshc Member, Xpert, Moderator Posts: 265

  December 2018

  Hi All,

  Cloud is back up now. We are currently monitoring.

  Thanks
  Ramesh

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• tanver Member Posts: 7

  December 2018

  Hi @Ramesch,
  We couldnt add any new device, red light is blinking?

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• rameshc Member, Xpert, Moderator Posts: 265

  December 2018

  Hi @tanver,

  Can you please reboot the AP once?

  Thanks
  Ramesh

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• johanflory Member Posts: 12

  December 2018

  Hello, my mesh ap stil down reset no luck do need te connect 1 time to the internet?

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• rameshc Member, Xpert, Moderator Posts: 265

  December 2018

  Hi @johanflory,

  Yes, can you please connect one time to the internet for AP to upgrade.

  Thanks
  Ramesh

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