Due to COVID-19 the customer migration out from Xclaim had slowed down in the past 15 months, to allow existing Xclaim customers extra time to complete the migration, the Xclaim Cloud Manager service will be extended from the original termination date (July 25, 2021) to September 30, 2021.
How do I adopt an AP with old fw (fw 1.0.0.0.47)?
Apparently my Xi-2 was not updating fw automatically. I upgraded my router and the AP was not connecting to the internet, though I could connect to it's web gui via it's static IP. So I decided to factory reset it and reconfigure it. Well now I can't adopt it with Harmony. I have attempted with an iPad (9.3.5) running Harmony 1.1.2 and an android device. Once I select the AP to configure it the iPad tells me that it's firmware is incompatible with this version of Harmony and it tells me to restart it to upgrade the fw (no luck) and the android device just says "Loading" eternally. Any help would be appreciated.
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shriramrs
Member, Xpert, Moderator Posts: 220
Hi @steelev3 ,
Can you please follow the steps mentioned below and let us know?
- Please remove the AP from the Cloudmanager and the Harmony App
- Reset the AP once by holding the reset button for 10 seconds.
- Open a telnet application like Putty, SecureCRT, or Terminal for the Mac.
- Type in the IP address of the AP and select SSH2.
- When prompted for the for the username and password enter "xclaim-mfg" for the username and "mfg-admin12" for the password then press enter.
- At the prompt type "fw update" and hit enter.
- Type "reboot" command at the prompt after the upgrade and hit enter.
- Now add the AP again to the Cloudmanager account after few minutes. Now the AP LED status should be solid green.
Regards,
Shriram
Answers
Thanks! This is exactly what I ended up doing and it worked perfectly.