Xi-3 configuration, general thoughts
I have started purchasing the Xi-3 models for our shops and I have had a somewhat mixed experience. I love the idea of managing all the APs through cloud manager and it certainly makes my life easier, to a point.
However I have had to battle for quite a while on several occasions to get some APs to register/start working, and on these occasions I was very disapointed not being able to find a PDF documenting simple things like LED meaning (red, greenn flashinng what sequence) and having to resort to hunting down the info on the forums.
So far my only solution has been to reset the APs a few times untill I get it to the right state.
Now I have an issue where customers are reporting that they can connect to the wifi network but then have no internet access, their fix at the moment is to forget the network and reconnect. They have also mentioned that they cannot use the 5GHz network, same symptoms, they connect but have no internet access.
The APs are always configured with 2 different SSID for 2.4 & 5GHz networks, the channel width is 40 for 5GHz and 20 for 2.4GHz and the rest is done automagically.
The problem is that I have very little information as to what is going on in the AP, the cloud manager does not give me any detailed info and I do not know if I can ssh into the AP (documentation?) to check logs and stop guessing as to what is going on.
What can I do to troubleshoot this issue?
Thanks in advance for your help.