Managed Services Provider Portal
there is a problem with APs disconnecting from CloudManager. We have a customer that uses Managed Services Provider Portal for multiple customers of his own. Every customer has its own tenant and there are multiple locations, usually one AP per location, about 150 locations/APs in total.
Summary of the problem:
At first AP is connected to CloudManager and everything works fine, but after couple of hours connection to CloudManager is lost and AP appears as Offline. Sometimes connection is reestablished, but it happens in random time intervals, in some cases the couple of days. This behavior is unpredictable and it really complicates providing of managed service.
Do you have any experience with this kind of behavior or what could cause it? Is there any best practice solution to this problem?
This customer intends to increase the number of locations where APs are installed, so it is really important ** to find a solution **as soon as possible. As APs are disconnected from CloudManager, there is no way of changing the configuration or monitoring the wireless network on remote locations
Thank you in advance for quick answer and for your cooperation.
Alternetivo Support Team.