Due to COVID-19 the customer migration out from Xclaim had slowed down in the past 15 months, to allow existing Xclaim customers extra time to complete the migration, the Xclaim Cloud Manager service will be extended from the original termination date (July 25, 2021) to December 31, 2021.
Can't reply an e-mail
Hi Xclaim,
I've requested a RMA for my broken unit.
Now support/RMA bounced back some questions (nothing wrong with that).
But come on! If i reply to the e-mail RMA it bounces........... So i can't reply...
Ticket: [#HBW-759-34357]
Kind regards,
Marco
Comments
No one having this issue? I can't send a reply to an engineer and now i can throw our faulty ap's in the trash?
Hello Yao,
We will check this issue. In the meantime, can you please send me a unicast to vybhav.ramachandran at ruckuswireless.com
Regards,
Vybhav
Hi!
I am also waiting for RMA for a loooong time. Please check where have my AP's stopped (I got confirmation for RMA but no devices ;( )
BR Peter.
Hello @Ruckusman ,
Please look for my DM.
Regards,
Vybhav