AP on access port with captive portal can not connect to Cloud Manager


My customer has two Xi-1 on two switch ports configured in access mode. Both of them are shown offline on Cloud manager. What is the recommended configuration for the ports? Trunk mode? When we connect a PC to those ports we are redirected to a captive portal that resides in the firewall. Could this (the captive portal) be the reason why the Xi-1s are not able to connect to the Cloud Manager? Do we need to define any url in the walled garden of the captive portal in order the Xi-1s can connect to the Cloud Manager?

Many thanks,


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