Due to COVID-19 the customer migration out from Xclaim had slowed down in the past 15 months, to allow existing Xclaim customers extra time to complete the migration, the Xclaim Cloud Manager service will be extended from the original termination date (July 25, 2021) to September 30, 2021.
How do I reset the AP?
There is a hard reset pin hole on the back near the ethernet port. The unit must be powered up (give it a min to make sure) and then you PRESS AND HOLD for 8 seconds. If you do this, I would suggest deleting the app and reinstalling it as well. Just to clear out any local cache issues.
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