Due to COVID-19 the customer migration out from Xclaim had slowed down in the past 15 months, to allow existing Xclaim customers extra time to complete the migration, the Xclaim Cloud Manager service will be extended from the original termination date (July 25, 2021) to December 31, 2021.

Can't login web interface

I have 1 unit Xi-2 AP and i have go through few discussion over here , said need upgrade firmware to resolve this issue but the problem is my gateway is with the preset IP inside AP). So how to configure another IP and gateway for AP access internet to firmware upgrade?

My current firmware as below:

Please login: xclaim-mfg
password :
Copyright(C) 2005-2014 Ruckus Wireless, Inc. All Rights Reserved.

** Xclaim -2 Multimedia Hotzone Wireless AP: 991563402876

rkscli: get version
Xclaim -2 Multimedia Hotzone Wireless AP

rkscli: fw update
fw: Updating rcks_wlan.bkup ...
**fw(13717) : CTL Get Error


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