Due to COVID-19 the customer migration out from Xclaim had slowed down in the past 15 months, to allow existing Xclaim customers extra time to complete the migration, the Xclaim Cloud Manager service will be extended from the original termination date (July 25, 2021) to December 31, 2021.
stuck on loading screen (android 4.4.4)
remixedcat
Member Posts: 21
Hi, I just got an Xi3 and with the app setup process it's stuck on the "loading" screen and doesn't make any progress.
I have it connected to a Cisco Meraki MS220-8P managed switch. direct with PoE and not injector. 
Comments
OK, I figured it out.... I had the cloud manager configured on that AP and apperantly it prevents this step from proceeding. I removed the AP from CM and now it went ok.
Great to hear that. Thanks for the update @remixedcat !
You're welcome
Hi I have Xi3 as well and it gets stucked on the loading screen . Please guide from which menu i can disable the Cloud Manager .Since my Harmony application is not able to access it .
Here's how to do that.
Please locate the ap you want to delete in the cloud manager:
Thanks @remixedcat !
Most welcome