stuck on loading screen (android 4.4.4)

remixedcat

Hi, I just got an Xi3 and with the app setup process it's stuck on the "loading" screen and doesn't make any progress.

I have it connected to a Cisco Meraki MS220-8P managed switch. direct with PoE and not injector.

remixedcat

OK, I figured it out.... I had the cloud manager configured on that AP and apperantly it prevents this step from proceeding. I removed the AP from CM and now it went ok.

vybhavram

Great to hear that. Thanks for the update @remixedcat !

remixedcat

You're welcome

sumera

@remixedcat said:
OK, I figured it out.... I had the cloud manager configured on that AP and apperantly it prevents this step from proceeding. I removed the AP from CM and now it went ok.

Hi I have Xi3 as well and it gets stucked on the loading screen . Please guide from which menu i can disable the Cloud Manager .Since my Harmony application is not able to access it .

remixedcat

Here's how to do that.

Please locate the ap you want to delete in the cloud manager:

vybhavram

Thanks @remixedcat !

remixedcat

Most welcome