Xi-3 flashing red light and showing as offline on cloud

Can someone help me please I have two xi-3 ap units and was working ok for a year now they show up on the cloud as offline and red light is flashing on the units?
I delete one of them from the cloud and reset the unit then try to add it back but it's still offline (it don't see the mac or IP in cloud where it's not talking to it)
I have turned off all firewall on router it sees if that was the problem but the same now I am lost :-(



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