Xo-1 is offline in cloud manager

Hi,
We have multiple Xi-1 access points which work fine, but our Xo-1 is showing offline in the cloudmanager while the access point works fine, the led shows green and i can see the access point in the network. However i can't manage it in cloudmanager anymore.
Is there something i can do to fix this?
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Hi @Andy,
Can you please share the serial number of AP to [email protected] ?
Thanks
Ramesh