Cloud Manager down

tombarnsley

hi guys,

cloud manager is appearing down for me. The internet seems fine onsite and have tried several locations. It goes to login and then stalls at the spinning wheel. The APs also have red flashing lights on them. They are hardwired into the switches and all other devices are working fine. 

Tom

tombarnsley

Guys are these EOL or unsupported???? If they’re unsupported then we need to start talking about exchanging them for other products. 

rameshc

Hi @tombarnsley,

We are working on this issue.

Thanks
Ramesh

glefleur

Hi Ramesh,

This issue you guys have is pretty significant as the entire forum is complaining about the same problem! Can you give the community regular updates so we all know what is happening please?

rameshc

Hi @glefleur,

We have identified the root cause. We will send another update once we have the fix. Really apologize for the issue.

Thanks
Ramesh

glefleur

Ramesh,

What is the latest update. It is now 13.12.2018 (UK GMT 04.30 am) we have no access to the portal and no AP's and no wi-fi network because of it. Please update the community. Thanks

tombarnsley

rameshc said:

Hi @glefleur,

We have identified the root cause. We will send another update once we have the fix. Really apologize for the issue.

Thanks
Ramesh

Any news Ramesh as now I get a different error. End of File. 

Tom

WazH

Yep Same 'new' error here also "RESPONSE ERROREncountered end of file"