Due to COVID-19 the customer migration out from Xclaim had slowed down in the past 15 months, to allow existing Xclaim customers extra time to complete the migration, the Xclaim Cloud Manager service will be extended from the original termination date (July 25, 2021) to December 31, 2021.

End Of Sale

rameshcrameshc Member, Xpert, Moderator Posts: 280

Hello All,

Effective today (July 25th 2018) all models of Xclaim access points are End Of Sale. At this moment we would like to thank all our customers who have been of great support to us. For all support and related queries, please read the below document





  • Mr_KMr_K Member Posts: 11

    Very disappointing decision.

  • MichaelPowerNetMichaelPowerNet Member Posts: 2

    disappointing :neutral:

  • MichaelPowerNetMichaelPowerNet Member Posts: 2

    is it possible til load Rucus firmware to the XO-1 so that they can run on Rucus Cloud ?

  • msselectronicsmsselectronics Member Posts: 3

    We are very disappointed.
    is it possible to have the cloud manager instance so we can host it in our own servers we can not tell our costumers that in 2 year the cloud manager a lot of people buy xclaim in 2018.
    if its not possible to give us cloud manager instance in ova or qow2 then you should give us ruckus firmware for those products so we can host them in vscz or Ruckus cloud.

  • AdoudouAdoudou Member Posts: 15

    What's gonna happen to our AP 26th July 2021?
    Don't work anymore at all? Crashed? , still working with the last configuration? It means that from 26th of July we can't configure our AP's anymore?

  • rameshcrameshc Member, Xpert, Moderator Posts: 280

    Hi @Adoudou,

    Post 26th July 2021 all the AP's will continue to work with the latest configuration.


  • ProgjesProgjes Member Posts: 46
    edited July 2018

    really dissapointing (and to me unexpected) decision. I have recommended xclaim to lots of friends and family, and feel really sorry it is going to stop. It thruly was the best B2C access point in the market, simple, easy to set-up, ruckus quality, nice and supportive people on the forum. I feel honestly sad.. Thanks @rameshc and team for all the dedication! I wish you all the best!

  • itsupportenitsupporten Member Posts: 4
    edited July 2018

    Disappointed is not the right word.....We have marketed these products for private and SMB customers heavily. We have also installed these to end customers lately and we also have 3 APs on XI-3 and 1 AP on XI-0 in stock, which we probably will not be able to sell due to the following:

    "In Norway, end customers (private sector) have 5 years' right of complaint, but since Ruckus "suddenly" stop selling these now and only give us 3 years, we are not allowed to sell them to private end customers in Norway."

    In worst case scenario, we may have to return all the products sold to the private sector because of the 5 years' right of complaint, which by norwegian law surpasses the Ruckus/distributor warranty.

    We will talk to our distributor and most likely return those unused APs we have purchased this year because of this.

    The private sector was the largest customer base we had on these APs.
    Suddenly my customers were did not have to buy cheap and lousy MESH solutions. A couple of months ago we assembled 1 XI-3 AP in a store that spans 3 buildings in concrete, full coverage everywhere.
    We also sold 25 XI-2 AP´s to a hotel, with full coverage.

    A bit of the advantage of these points was that they had a free solution, easy to set up and configure and reasonable price to the end customer.

    I have sold Ruckus and Ruckus Xclaim for many years and have to say I'm very disappointed with this decision.

    I`d like to know the reason for the end of sale and support.

    It must be a great advantage for Ruckus to deliver reasonable AP is to especially the private sector when the products are so extremely good??

    We had great plans for these AP´s in small hotels and AirBnB´s with a limited budget.

    **We might have to reconsider Ruckus as a WIFI supplier in the future, sadly.
    Erik, IT-Supporten.

  • ArxondasArxondas Member Posts: 13

    Disappointed Very Much.

    We have invested over 25.000 euros for Ruckus AP and we got 150 xclaim AP before 5 months instead of Unifi
    because of Ruckus Name and now we need to replace....
    Very unprofessional. At least give us the cloud manager to host it to our servers or migrate the AP's to Ruckus
    or trade with ruckus AP's at very very low price. It's hard to invest again these days.

    We will never trust again Ruckus. I Agree with "Erik" its time to reconsider Ruckus as a WIFI supplier.

  • jonasoepjonasoep Member Posts: 14


    We got 234 Accesspoint in the xclaim portal.
    I also got an vSZ installation for customers how need an enterprice wifi solution.

    Will it be posible to transform the xclaim AP to an R500 ruckus AP with an firmware upgrade? that will be great!

    One of my customer got 81 Xclaim AP's
    PLEASE do somthing to help our customers.

    Kind regards
    Mentor IT, Denmark

  • rameshcrameshc Member, Xpert, Moderator Posts: 280

    Hi @jonasoep,

    I have forwarded your request to senior management. Will get back to you once I hear from them.


  • HeathlandHeathland Member Posts: 85

    Hi @rameshc and @jonasoep

    Must say that you're suggestion is a very good one!
    Is it a possibility that Xclaim will support a migration path from Xclaim cloud to Ruckus Cloud for the Xi-3 and Xo-1 AP's?
    (with a firmware upgrade)

    I'm willing to pay an additonal fee or buy a Ruckus Cloud license, no problem.
    With this option we can fully support our customers now and in the future.

    Please let us know the outcome, thank you in advance.


  • msselectronicsmsselectronics Member Posts: 3

    i agree on update.
    but it would be nice to be a migration for all AP to ruckus Cloud or Ruckus vsz so we can host the ap to our own cloud managers.
    i have more than 1200 XI-1 to my msp account i can not just throw them out the costumers will be angry.

  • guidolangendorffguidolangendorff Member Posts: 15

    I am flabber’d... we just made a choice to go for Xclaim as prefered wifi solution to sell/migrate to. Put aside some good relations with that choice. And now we have to return to them for a second chance. Besides we just implemented our first xclaim wifi network also with a new customer for which we defended Xclaim/Ruckus like hell. And now I have to go back with this story. Xclaim, i’d like to know where I can put a claim. Next, I find it unherad of to get this from the forum where I just wanted to go to ask a question. Now I read this! Xclaim is obligded in my view to have send a big announcement on this to every Cloud Manager admins email adres, every Distri should have send email notifications to all their Xclaim customers etc.
    Eventhough I have short experience with Xclaim support forum, I’d like to thank you and hope you are given the same space to operate as before in the next three years. Ruckus has to take other actions to support this. This announcement is not enough.


    I am very concerned at the lack of information about this and the lack of a long term solution to support the continued operation of my Xi-3s. If the market is to have any faith in Ruckus, it needs to address this properly.

  • zakavierzakavier Member Posts: 9

    It's not really professional attitude. How can you leave your customers on the roadside like that? I negotiate a lot with my customer to implement a x-claim wifi network. It was hard and now I need to explain to him that this "professional" solution is over... He will kill me!
    Please find a usable solution for after July 2021...

  • jpalaciojpalacio Member Posts: 2

    Hi all,

    I am gravely dissapointed with this decision and ironically I am really happy with all our deployments of Xclaim equipment. I just have finished migrations from UBNT products to Xclaim under my recommendation! ( better performance, extended lifetime). Now I have to say to all the clients "hey, you can count on all features until July 2021...I don't know whats next"

    Is there any chance of loading some Ruckus firmware to the xclaim units ?? use them withim the Ruckus cloud?

    Kind regards,

  • dcjarvisdcjarvis Member Posts: 1

    Any decision on this? Not too happy on just killing these devices...

  • ProgjesProgjes Member Posts: 46
    Looking forward to the answer as well..
  • wiseguywiseguy Member Posts: 9

    I looked in XClaim when it started, and bought some test units. It became clear for me very soon that this will not fly, so I never marketed it to my customers. This are in fact Ruckus APs, with solid build quality. Problem is that they were not that cheap as other SOHO solutions, and this customer segment doesn't care much about quality, but mainly about budget. And XClaim simply wasn't cheap enough.
    So Unify and other no-name rule this business segment, working just good enough for they price. And nowadays this cheap APs are even a bit better than yesterday, so they are not good, but still acceptable for customers wanting primary as cheap as possible solution.
    If price would be same as cheaper than Unify, with better quality it would sell in volumes. With 3x price level SOHO sales volumes were simply not there.
    But even with 3x higher XClaim price there was no much business for Ruckus and no much business for Ruckus partners, and this is obviously the reason for EOS.
    This was an experiment, separated from main Ruckus business, and this business model didn't worked out. So better to cut losses and continue with what works great.
    I agree that it would be proper to propose some migration path from XClaim to Ruckus Cloud or at least to provide standalone firmware for APs. Still, I am quit sure that if you have big amounts XClaim installed, you can negotiate pretty good trade-up deal for them.
    I have myself 3 XClaims APs sitting on shelf after testing - probably need to put them to some use when I still can.
    About converting XClaim to enterprise APs -- there was never clear answer, is they are 100% physically identical. I have inspected PCBs myself and haven't seen any difference, but it doesn't mean there is non and such conversion is really possible. Anyway, I don't expect such upgrade will be made available even if it's possible, unfortunately, as it would be logical if they have some lock actually implemented to prevent such upgrade.
    Anyway, if there are any news about this -- keep them posted...

  • ArxondasArxondas Member Posts: 13

    Hi all,

    From yesterday I can't use the cloud manager to change some settings. Does anyone else have problem ?


  • rameshcrameshc Member, Xpert, Moderator Posts: 280

    Hi @Arxondas,

    We have identified the root cause and working on the fix. We will send an update ASAP.


  • ArxondasArxondas Member Posts: 13

    thanks for the info.

  • ArxondasArxondas Member Posts: 13

    One more question that I need help.

    I have 2 xclaim Xi-2 which they working as stand alone. I have config them with app and from web UI.

    Is there a way to lower transmit power from web or with SSH like you can do in cloud manager ?


  • WazHWazH Member Posts: 5

    Hi Guys, I am also unable to log in to the CloudManager portal which i believe is a know issue as acknowledged by Ramesh. Is there any update on this as we have a large deployment which we need to access to make some changes and are unable to do so at the moment. Any Update??

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