How can I Change Gateway Settings from Dashboard for X3?

cloud6610

How can I Change Gateway Settings from Dashboard for X3? We switched providers and have a different Gateway.

GT

shriramrs

Hi @cloud6610 ,

Currently, we do not have an option to set the static IP address/Gateway settings in the Cloudmanager.

Regards,
Shriram

cloud6610

Shriram,

Do I have to take down the AP's and re-configure them to work? Wow, If that's true then I'm sure it is recommended to leave them on DHCP. Any recommendations on this issue?

GT

cloud6610

Shriram,

Any Suggestions on the previous reply>>>>

Help GT

rameshc

Hi @cloud6610,

The static IP address is not supported in Xclaim AP's. You can just factory reset the AP's by pressing the reset button behind the AP's for 8 seconds.

Thanks
Ramesh

cloud6610

So, if the AP”s are on DHCP they should automatically get all of the information from the new provider when I connect it to the new ISP.  Correct?

cloud6610

No need to reset?  Please confirm that

rameshc

Yes, reset is not mandatory.

Thanks
Ramesh

cloud6610

Question:

Does it take a few minutes for the AP to register new ISP settings once connected? I moved it over to new network but it did not change to the new gateway information.

Question #2: if I reset the device, will it pickup all of the CloudManager settings for that site or will I have to reconfigure that information in the CloudManager.

General

rameshc

Hi @cloud6610,

Question:

Does it take a few minutes for the AP to register new ISP settings once connected? I moved it over to new network but it did not change to the new gateway information.

Is the gateway settings coming from the DHCP?

Question #2: if I reset the device, will it pickup all of the CloudManager settings for that site or will I have to reconfigure that information in the CloudManager.

Yes factory reset of the AP will pick all the settings from the CloudManager If the serial number is added to the CloudManager.

Thanks
Ramesh

cloud6610

They all are registered in CloudManager. I just need them to grab the new gateway.