Due to COVID-19 the customer migration out from Xclaim had slowed down in the past 15 months, to allow existing Xclaim customers extra time to complete the migration, the Xclaim Cloud Manager service will be extended from the original termination date (July 25, 2021) to September 30, 2021.
How can I Change Gateway Settings from Dashboard for X3?
How can I Change Gateway Settings from Dashboard for X3? We switched providers and have a different Gateway.
GT
Answers
Hi @cloud6610 ,
Currently, we do not have an option to set the static IP address/Gateway settings in the Cloudmanager.
Regards,
Shriram
Shriram,
Do I have to take down the AP's and re-configure them to work? Wow, If that's true then I'm sure it is recommended to leave them on DHCP. Any recommendations on this issue?
GT
Shriram,
Any Suggestions on the previous reply>>>>
Help GT
Hi @cloud6610,
The static IP address is not supported in Xclaim AP's. You can just factory reset the AP's by pressing the reset button behind the AP's for 8 seconds.
Thanks
Ramesh
Yes, reset is not mandatory.
Thanks
Ramesh
Question:
Does it take a few minutes for the AP to register new ISP settings once connected? I moved it over to new network but it did not change to the new gateway information.
Question #2: if I reset the device, will it pickup all of the CloudManager settings for that site or will I have to reconfigure that information in the CloudManager.
General
Hi @cloud6610,
Question:
Does it take a few minutes for the AP to register new ISP settings once connected? I moved it over to new network but it did not change to the new gateway information.
Question #2: if I reset the device, will it pickup all of the CloudManager settings for that site or will I have to reconfigure that information in the CloudManager.
Thanks
Ramesh
They all are registered in CloudManager. I just need them to grab the new gateway.