Behavior Clients view Cloudmanager after update 1.6


Can you guys tell me/us what the refresh rate is from the tab "Clients" ?
Seems like after the update to version 1.6 clients are displayed two times in the GUI (both 2.4 & 5GHz)

(equal SSID/WPA -> bandsteering)

To make things clear: I can't remotely, using Cloudmanager, discover on which frequency band the client is connected. In case of troubleshooting, this "issue" can be very confusing.

I've also added a screenshot to make things clear.

With the older Cloudmanager version, this issue didn't occur!

Please let me know,



  • shriramrsshriramrs Member, Xpert, Moderator Posts: 220

    Hi @Heathland ,

    We can see that the client device has connected to the 2.4Ghz band initially and later moved to the 5Ghz band.
    So both the entries are listed in the Clients page of the Cloudmanager.
    It will take few minutes to clear the old entry from the Clients page.
    You can click on the 'Refresh List' on the left side navigation bar and it will be updated.
    This is as per the design and this behavior was seen on older Cloudmanager versions as well.


  • HeathlandHeathland Member Posts: 85

    Hi Shriram,

    Thank you for replying!

    I've tried several browsers, but even after refreshing a few times (using refresh list and even "F5") both entries are still being displayed.
    I still have the idea that this behaviour didn't occur (or less) in the older versions, but OK, you have made things clear for now!

    Problem between chair and Macbook ;-)


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