LED goes off - not green or red

What does it mean when the LED on the Xi-1 goes off? It starts out red, briefly blinks green for about a second, then just goes out with no color displayed. It does not appear in the cloud manager either. Of the two access points displaying this behavior, I was able to recover one of them by holding down the reset button, however the other continues to display this behavior. Thanks!


  • shriramrsshriramrs Member, Xpert, Moderator Posts: 220

    Hi @MrJohnK ,

    Do you mean that the AP shows as offline in Cloudmanager?
    There is a good chance that the AP is in old firmware version. Can you please reboot the AP twice with the gap of 10 minutes between each reboot to upgrade to latest version (


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