Xi-2 won't reset/get on the cloud

Lynne723Lynne723 Member Posts: 5

Hello, I have a client who had 2 Xi-2's that were previously set up on the Harmony app. Not sure who's phone set them up, and needed to add a third AP. Successfully got the new Xi-2 on the cloud, and performed a reset on one of the existing ones and it is successfully on the cloud. The 2nd existing Xi-2 will reset to xclaim-setup network, but I cannot get it to flash green - it goes solid green after being red upon reset for 10-15 seconds. It always comes up xclaim-setup, and won't connect to the cloud. Any suggestions?

Thank you - Lynne


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