Due to COVID-19 the customer migration out from Xclaim had slowed down in the past 15 months, to allow existing Xclaim customers extra time to complete the migration, the Xclaim Cloud Manager service will be extended from the original termination date (July 25, 2021) to September 30, 2021.
previously claimed
Neerup
Member Posts: 13
Hi
When I add my Xi-2 to cloudmanager, I get the error that it has previously been claimed by someone else. Some of our resellers have had the same issue. Is there a common procedure like: send proof of purchase to [email protected] and then things get sorted out or must every customer facing this issue post on this forum?
Regards
Martin
Tagged:
Best Answer
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shriramrs
Member, Xpert, Moderator Posts: 220
Hi @Neerup ,
Please create a service request (http://www.xclaimwireless.com/contact) in case you don't know the account name to which the AP is registered. You may be asked with the proof of ownership while reviewing the request.
Regards,
Shriram