Due to COVID-19 the customer migration out from Xclaim had slowed down in the past 15 months, to allow existing Xclaim customers extra time to complete the migration, the Xclaim Cloud Manager service will be extended from the original termination date (July 25, 2021) to December 31, 2021.
RMA process seems to be broken
I sent a few access points in for RMA many months ago, however, there has been no turn-around on hardware being shipped back to me. The links provided in the email to track the request don't work; indicating that the RMA request is invalid. The admins here keep following-up on my requests, but never have any updates that my devices were even received despite providing tracking numbers on my shipments. RMA seems to be a black hole where broken devices go, but none ever return from.
Comments
I also have a defective unit.
I cannot get a response. I'd like it dealt with before the warranty expires.
Hello @MrJohnK , @danieljanderson ,
We are currently investigating this issue and trying to see why RMAs are not getting shipped. We will revert shortly with the RMAs for all your devices.
Apologies for the delay caused and thank you for your support.
Regards,
Vybhav