Due to COVID-19 the customer migration out from Xclaim had slowed down in the past 15 months, to allow existing Xclaim customers extra time to complete the migration, the Xclaim Cloud Manager service will be extended from the original termination date (July 25, 2021) to December 31, 2021.

Xi-1 Not accepting default password

I have a brand new Xi-1 that I am trying to get configured. I've had to go through this whole setup with 5 others, but this one wont work. After a factory reset I can log into it if I dont connect it to receive a DHCP address. However, if it doesnt get a DHCP address I cant update the FW to allow web console access. When I give allow it to get a DHCP address I find it on the network and can connect to it via SSH, but it wont take the default password. xclaim-mfg/mfg-admin12. I have never used Cloud Manager, I've never downloaded the Harmony app, so I have no idea what other password it could be looking for. I've factory reset it about 10 times now. Help?

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