Due to COVID-19 the customer migration out from Xclaim had slowed down in the past 15 months, to allow existing Xclaim customers extra time to complete the migration, the Xclaim Cloud Manager service will be extended from the original termination date (July 25, 2021) to September 30, 2021.

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Re: Cloudmanager reporting data is showing up data from only 3 APs out of 60

Hi Piero,

Can you please share the S/N number of AP's to [email protected] ? I will take a look at it.

Thanks
Ramesh

rameshc

1 ·

Re: Cloudmanager reporting data is showing up data from only 3 APs out of 60

Thanks, Piero.

Regards
Ramesh

rameshc

5 ·

Re: Cloudmanager reporting data is showing up data from only 3 APs out of 60

Hi,

New firmware version 2.2.0.0.44 released to address the reporting issue.

Thanks
Ramesh

rameshc

5 ·

Re: LAN connectivity?

Hi @simmer,

Please disable Client Isolation from the Networks.

Thanks
Ramesh

rameshc

5 ·

Re: why do wireless clients not receive a IP address?

Hi @R055c0,

Are you able to see some logs on the DHCP server corresponding to the Clients?

Note: Xclaim AP's does not have a build in DHCP server.

Thanks
Ramesh

rameshc

5 ·

Re: Internet connectivity

Hello @rhutch99 ,

Please look for my DM.

Regards,
Vybhav

vybhavram

5 ·

Re: How do I adopt an AP with old fw (fw 1.0.0.0.47)?

Hi @steelev3 ,

Can you please follow the steps mentioned below and let us know?

Please remove the AP from the Cloudmanager and the Harmony App
Reset the AP once by holding the reset button for 10 seconds.
Open a telnet application like Putty, SecureCRT, or Terminal for the Mac.
Type in the IP address of the AP and select SSH2.
When prompted for the for the username and password enter "xclaim-mfg" for the username and "mfg-admin12" for the password then press enter.
At the prompt type "fw update" and hit enter.
Type "reboot" command at the prompt after the upgrade and hit enter.
Now add the AP again to the Cloudmanager account after few minutes. Now the AP LED status should be solid green.

Regards,
Shriram

shriramrs

6 ·

Re: previously claimed

Hi @Neerup ,

Please create a service request (http://www.xclaimwireless.com/contact) in case you don't know the account name to which the AP is registered. You may be asked with the proof of ownership while reviewing the request.

Regards,
Shriram

shriramrs

1 ·

Re: I have 21 Xi-1 and just updated one to version 2.2.0.0.23 3 days ago. Upgrade 2.2.0.0.27 not showing

Fixed the issue thanks!!!

Lxavierf

5 ·

Re: Optimum settings for two Xi-3 APs

Hello @Kaizen ,

Yes, you could do that as well. In that case, you could configure all your APs to broadcast 2 SSIDs (1 for 2.4 and 1 for 5).

Regards,
Vybhav

vybhavram

5 ·