Best Of

Can someone help me please I have two xi-3 ap units and was working ok for a year now they show up on the cloud as offline and red light is flashing on the units?
I delete one of them from the cloud and reset the unit then try to add it back but it's still offline (it don't see the mac or IP in cloud where it's not talking to it)
I have turned off all firewall on router it sees if that was the problem but the same now I am lost :-(
Thanks

Hi @wieskamp
I had the same view/thoughts but I was turned by the fact a very solid big player is owner of Xclaim: Ruckus. Seems Ruckus is not that trustful after all..
I am looking for, expecting at a solution from their site for our (=Service providers globally and NOT only the big ones but ALL resellers/SP's and MSP's) customers; we just went over to Xclaim, first project. If that is not gonna happen in a "please forgive us of this stupid mistake/action" way, Ruckus is off my list for every future project.

In other area's this is a great and superb example in the selling of 365/cloud storage backup back to on-premise. If a Ruckus can pull a plug like this, why not also O365 or other Cloud companies... one is always responsible for the existence and continuing of their own data and this shows also going back to on-premise controlled network/wifi is not that bad at all (as long the brand is not Ruckus as they proved to be able to pull the plug just like that on super short notice and with NO alternative solution what so ever or even without real proper communication to its Distri's, resellers and end-users.).
Lets wait and see, this story is not over yet I think (heard some whispering voices...)

Good Afternoon,

I am responsible for the ICT of over 150 schools. If this is really happening, i will make sure our schools will never buy ruckus again. I had an honourable mention as ict coordinator of the year, i was a speaker at TEDx and multiple HiFluence events, I will make sure i advice all my colleagues against Ruckus. We just renewed a school with 30 ap's in June and then this... What is the cost of leaving a dashboard accessible versus all the costumers you lose?

If we acces the AP through the Web UI, as you have been advising here everywhere, do you realise the consequences? Are you not ashamed to be advising your costumers this way of work? What if we need to change the wifi password? Acces 30 Web UI's? And what about roaming?

For the price we pay as costumers, i demand a better service and an alternative for the dashboard. Even if we have to pay for licences for the dashboard i would agree and understand, but this way of abandoning your costumers is unacceptable.

I am very disappointed.

Bernard Paternottre
CSKA-OZCS
Belgium

My Xi-3 will not come back online. I was waiting to make sure the Cloud Manager was back working. I have rebooted the AP. Any suggestion to help get it back online? Right now I have a blinking red light.