MSP admins - AP offline notifications

jonasoepjonasoep Member Posts: 13

Hi Xclaim.

How to disable AP offline notifications for all MSP administrators from all tenants?

Kind regards
Jonas

Comments

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 208

    Hi @jonasoep ,

    Currently, we don't have an option to disable AP offline notification in the MSP portal.
    We have already taken this as a feature request and we will see if we can introduce in future CloudManager.

    Regards,
    Shriram

  • jonasoepjonasoep Member Posts: 13
    edited September 2017

    Hi @shriramrs

    Okay - thanks.

    The problem is that only a handfuld of new MSP administrators are reciving offline notificationes.
    previously created MSP admins are not getting the notifications.
    We have around 180 AP's in our MSP, so we just getting spammed with offline notifications

    Kind regards
    Jonas

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 208

    Hi @jonasoep ,

    Please send the email ID's of the MSP admins who are not getting the notifications via direct message.
    We can check and get back to you.

    Regards,
    Shriram

  • WiFi113WiFi113 Member Posts: 1

    Hi, Shiram,

    I have a customer with an MSP portal account which does not have any option to enable AP offline notifications. Is there an explanation for this? I do have the option on mine...

    Kind regards,

    Willem

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 208

    Hi Willem,

    In MSP, the AP offline feature is enabled by default and the MSP account user will get all the AP offline emails.

    Regards,
    Shriram

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