Configuration of xclaim X3 device from Cloud
kineco
Member Posts: 4
in CloudManager
HI sir
i am configurations device X claim x3 I have Dell sonicwall TZ 400 and Cisco SG 300 manageable switch While configuring on cloud is showing red indication I would like to know from what is block from Firewall and what Port need open please guide me quickly so I can do installation
Regards
sandeep
Comments
Hi Sandeep,
AP LED in solid red indicates that the AP has not received an IP address from your DHCP server. Please check if you have a DHCP server in your network. If you do, please check the DHCP server logs to verify if the AP has been granted a DHCP lease.
Change the switchport to which this AP is connected and check if it helps.
If possible, connect a laptop to the same switchport where this AP is connected and check if it gets an IP address.
If you have a firewall in your network, please allow SSL(TCP 443) , ICMP and NTP (UDP 123) traffic to passthrough. These 3 ports need to be opened to ensure that the AP communicates with CloudManager and vice-versa.
Regards,
Shriram
Dear Shriam
i have check with Dell sonicwall TZ 400 they say no block from it taking ip automatic
Please help me to solve the issues
Regards
sandeep
Hi Sandeep,
Are you able to connect a laptop to the same switchport where this AP is connected and check if it gets an IP address?
What is the AP LED status now?
Regards,
Shriram
Hi can take remote connections and diagnostic it
Hi @kineco,
Can you please let us know your comfortable time?
Thanks
Ramesh
Please give me contact number or time