CloudManager Down

Comments

• vybhavram Xpert, Moderator Posts: 1,063

  November 2015

  Hello All,

  CloudManager should be back UP now. It was a problem which was preventing our users from authenticating. It was been fixed and we regret the inconvenience caused.

  Regards,
  Vybhav

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• Xevi Member Posts: 2

  December 2015

  Hello good day, I still can not access, put my username and password and tells me: Error

  Your username and password dont Seem to match.
  My user [email protected]
  Thanks.

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• vybhavram Xpert, Moderator Posts: 1,063

  December 2015

  Hello @Xevi,

  Are you trying to login using the "cloud.xclaimwireless.com" URL?

  Regards,
  Vybhav

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• Xevi Member Posts: 2

  December 2015

  Thanks, now works.

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• elonc Member Posts: 18

  December 2015

  new cloud version doesn't work on Safari (Mac OSX) ... dashboard can be shown but if you go to access points tab you get an empty page...
  chrome works fine though it doesn't show nice page of the AP (long page with text over each AP) (see foto)

  Xclaim_new cloud.pdf 66.1K

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• Airwave Member Posts: 3

  December 2015

  I am using Safari 9.0.2 and it seems to work fine.

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• alternetivo Member Posts: 17

  December 2015

  I have to say, that Chrome has same issue ... I have the latest version ..

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• vybhavram Xpert, Moderator Posts: 1,063

  December 2015

  Hello,

  Can you please clear the browser cache on the browsers and try again?

  Regards,
  Vybhav

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• elonc Member Posts: 18

  December 2015

  Yes . This has fixed the issue of the "blank pagina's "

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• vybhavram Xpert, Moderator Posts: 1,063

  December 2015

  @elonc Glad to hear that!

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• 172rainbow Member Posts: 2

  January 2016

  I still get a blank page after logging in. Tested with newest Firefox, Chrome and IE with and w/o Trusted Sites and Compatibility Mode on two different computers both running Windows 10 Enterprise x64. One of the computers has an almost fresh Windows installation and has newer accessed this site. The website is loading 6000+ lines of code after login, but no visual content.

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• [Deleted User] Posts: 0

  January 2016

  Hi @172rainbow,

  All our regions are up and we have not heard any issue from other customers. Can you please let us know convenient date and time for a debug session ?

  Thanks
  Ramesh

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• 172rainbow Member Posts: 2

  January 2016

  Weekdays between 5PM and 10PM Norway time

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• AndreasM Member Posts: 12

  August 2016

  Log in is not possible. Error Message: Username and password do not match Entered.

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• vybhavram Xpert, Moderator Posts: 1,063

  August 2016

  Hello @AndreasM ,

  Please look for my DM

  Regards,
  Vybhav

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• tvvillaviciosa Member Posts: 1

  August 2016

  Buenas tardes
  Por favor uno de nuestros equipos x-01 al registrarlo nos dice que ya esta registrado a otro nombre y lo hemos borrado, reiniciado etc.. que podemos hacer para que lo borren de su base de datos y registrarlo de nuevo

  un saludo

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• vybhavram Xpert, Moderator Posts: 1,063

  August 2016

  Hola,

  ¿Puede por favor tomar una fotografía de la AP ( que muestra es el número de serie ) y enviarlo a vybhav.ramachandran en ruckuswireless.com ? Una vez que envíe esto, podemos eliminar la AP de nuestra base de datos.

  Saludos,
  Vybhav

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