X3 not connecting to Manager Cloud

Dear All,

I have 15 access points X3 model, connected to my network behind the firewall, I am tying to add these AP's to the Cloud Manager but it is showing down.

the AP's are taking private IP addresses, and it can reach the internet. If I connect my laptop to the same port of the AP, my laptop is getting IP address and working fine.

What could be the issue? Do I need to enable any thing on the firewall specifically to this subnet?

What part initiate the traffic, the Access point or the cloud manager? I am assuming the AP will initiate the traffic, and it will open a tunnel with the Cloud manager.

Kind Regards
Mohammad Setan

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