Incomplete and/or incorrect client info

larussalarussa Member Posts: 17

I've noticed that the client device info listed is either incomplete and/or incorrect.

For instance, Host Name, OS Type, and IP Address do show as listed correctly.

See attached screen shot.

Thx.

Comments

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 217

    Thanks for bringing this to our notice.
    Host Name and OS Type displaying as Unknown/Other seems to be a common issue that our vendors are facing with the latest iOS versions running on iPhones/iPads. It is not specific to the Xclaim and it appears to be an IOS issue.
    Regarding the IP address shown as incorrect value, we have identified an bug and the fix will be available in the next CloudManager release. We will announce the release date with this fix very soon.

  • larussalarussa Member Posts: 17

    Thanks for the update.

    Other networking equipment such as routers, managed switches and even Ruckus APs are able to show correct/valid Host Name....

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 217

    Yes. You are right. We are investigating this issue and we will revert with the fix in the next release.

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