Will there ever be an update to CloudManager?
it has been over 4 month that I asked wether XClaim APs support Mac filtering. The answerr was that this feature will be added in the near future. At the beginning of October, when I finally got an Xi3, I asked that very question again. This time, I got an answer saying it will be released as part of the upcoming CloudManager update which should hit by the end of October. On 1st of November there came an email claiming the CloudManager Update should be released within a week.
It is now the 21st of November and there is STILL NO SIGN of any update whatsoever.
At this point I have to wonder wether there will ever be any update that fixes the dozens of problems people currently have.
"Simply Better Wireless." - that's Ruckus' slogan, which might very well be true for Ruckus devices, certainly not for XClaim
"Simple intuitive set-up and control" - that's what CloudManager is supposed to be like
"Wi-Fi for the Non-IT Guy" - ...
This suggest that XClaim devices are for "the Non-IT Guy". While the UI is all clean and simple, it simply doesn't work. It's buggy. It's slow. It's certainly not for the Non-IT Guy who just wants things to work. The only reliable way of setting up and controling your AP is the Web UI. It's quick, intuitive and it actually does what it's supposed to do. However, that Web UI isn't even mentioned anywhere! I found an tutorial while searching through the forum. How can the only reliable way of controlling your AP not be documented anywhere?! (btw the Web UI isn't really an option, if you have multiple APs).
But if XClaim isn't for the Non-IT guy, who is it for than? The professional, who wants a cheaper WiFi solution? No, no where near enough features!
The guy who is sick of crappy Consumer-grade Wifi and is willing to google a bit to find out about the Web UI. Maybe, but then: not really, again a lack of features (like Mac-filtering... or guest network, which is on the feature list on the XClaim website and still doesn't exist).
I cannot think of a single group of people who I would recommend these products to. And that is extremely disappointing, because XClaim (in theory) is a great idea and the Xi-3 is a great product, hardware-wise.