We have detected that the CloudManager is down and we are working to get it working ASAP.
We regret the inconvenience caused. We will do another announcement once it's up.
XClaim wireless team
CloudManager should be back UP now. It was a problem which was preventing our users from authenticating. It was been fixed and we regret the inconvenience caused.
Hello good day, I still can not access, put my username and password and tells me: Error
Your username and password dont Seem to match.
My user email@example.com
Are you trying to login using the "cloud.xclaimwireless.com" URL?
Thanks, now works.
new cloud version doesn't work on Safari (Mac OSX) ... dashboard can be shown but if you go to access points tab you get an empty page...
chrome works fine though it doesn't show nice page of the AP (long page with text over each AP) (see foto)
I am using Safari 9.0.2 and it seems to work fine.
I have to say, that Chrome has same issue ... I have the latest version ..
Can you please clear the browser cache on the browsers and try again?
@elonc Glad to hear that!
I still get a blank page after logging in. Tested with newest Firefox, Chrome and IE with and w/o Trusted Sites and Compatibility Mode on two different computers both running Windows 10 Enterprise x64. One of the computers has an almost fresh Windows installation and has newer accessed this site. The website is loading 6000+ lines of code after login, but no visual content.
All our regions are up and we have not heard any issue from other customers. Can you please let us know convenient date and time for a debug session ?
Weekdays between 5PM and 10PM Norway time
Log in is not possible. Error Message: Username and password do not match Entered.
Hello @AndreasM ,
Please look for my DM
Por favor uno de nuestros equipos x-01 al registrarlo nos dice que ya esta registrado a otro nombre y lo hemos borrado, reiniciado etc.. que podemos hacer para que lo borren de su base de datos y registrarlo de nuevo
¿Puede por favor tomar una fotografía de la AP ( que muestra es el número de serie ) y enviarlo a vybhav.ramachandran en ruckuswireless.com ? Una vez que envíe esto, podemos eliminar la AP de nuestra base de datos.