Cannot Access WAP

I cannot access the WAP via ether the iPhone app or the web interface. I found its IP through my DHCP server and can ping the device. I read elsewhere that the firmware needs to be updated -- am assuming this is happening magically somehow. I have restarted the device manually by unplugging the POE patch cable.

Still cannot access the device!

Comments

  • vybhavramvybhavram Xpert, Moderator Posts: 1,051

    Hello @Blencowe ,

    This could be a symptom of the AP running an older version. Can you do this to verify the AP's version?

    • SSH into the AP with the following credentials
      • Username : xclaim-mfg
      • Password : mfg-admin12
    • Issue the command "get version" . This should give you the AP's version. The version must be 1.0.0.0.91.
    • If not, then issue the "fw upgrade" command and reboot the AP after the upgrade has completed.

    Once this is done, you should have access to the AP via Harmony and the AP's Web GUI.

    Regards,
    Vybhav

  • dw333dw333 Member Posts: 6

    It looks like my firmware will not update:

    MacbookAir\032D:~ dwhite$ ssh 192.168.1.94
    The authenticity of host '192.168.1.94 (192.168.1.94)' can't be established.
    RSA key fingerprint is 06:fe:61:cb:d8:3b:c8:5b:b7:9e:89:31:a5:dc:7b:50.
    Are you sure you want to continue connecting (yes/no)? y
    Please type 'yes' or 'no': yes
    Warning: Permanently added '192.168.1.94' (RSA) to the list of known hosts.

    Please login: xclaim-mfg
    password :
    Copyright(C) 2005-2014 Ruckus Wireless, Inc. All Rights Reserved.

    ** Xclaim -1 Multimedia Hotzone Wireless AP: 501484302672

    rkscli: get version
    Xclaim -1 Multimedia Hotzone Wireless AP
    Version: 1.0.0.0.32
    OK
    rkscli: fw upgrade
    fw: Updating rcks_wlan.bkup ...

    Image2 FW check ...

    MD5 = 6B92FDBD6F2CA45B30E1ACEE1866E2F7
    _erase_flash: offset=0x0 count=50
    Erase Total 50 Units
    Performing Flash Erase of length 262144 at offset 0xc40000 done
    .................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................net_get_flash: Receive last block buf 4096
    net_get_flash: hdr_fsize=12988416, real_fsize=12984320
    bdSave: sizeof(bd)=0x7c, sizeof(rbd)=0xd0
    caching flash data from /dev/mtd3 [ 0x00000000 - 0x00010000 ]
    updating flash data [0x00008000 - 0x000080d0] from [0x7fef3010 - 0x7fef30e0]
    _erase_flash: offset=0x0 count=1
    Erase Total 1 Units
    Performing Flash Erase of length 262144 at offset 0x0 done
    caching flash data from /dev/mtd3 [ 0x00000000 - 0x00010000 ]
    verifying flash data [0x00008000 - 0x000080d0] from [0x7fef3010 - 0x7fef30e0]
    **fw(26947) : Completed
    rkscli: get version
    Xclaim -1 Multimedia Hotzone Wireless AP
    Version: 1.0.0.0.32
    OK

  • dw333dw333 Member Posts: 6

    I seem to be on Version: 1.0.0.0.32 when I start & it is on Version: 1.0.0.0.32 when it ends...! Your reply says it should be on 10.0.0.0.91

    The XO-1 is a brick at the moment as it has not replied to anything since I got it.

  • dw333dw333 Member Posts: 6

    I did a reboot & it upgraded to 2.0.0.0.352. Everything is working fine now:


    Please login: xclaim-mfg
    password :
    Copyright(C) 2005-2014 Xclaim Wireless, Inc. All Rights Reserved.

    ** Xo-1 / BIG WIFI. Small Business.: 501484302672

    xclaim : get version
    Xo-1 / BIG WIFI. Small Business.
    Version: 2.0.0.0.352
    Dry-Run: 0

    OK

    So the unit had a really old version of the firmware on it & it was not updating properly by rebooting like it is supposed to.

    Not very good at all but at least it is working on both the web page & the iPad

    *** If you can't connect properly then upgrade the firmware ***

  • vybhavramvybhavram Xpert, Moderator Posts: 1,051

    Hello ,

    Glad to know you have it working with the latest version now. After the upgrade is complete, you would have had to perform a reboot to load 91 into the active partition and for the AP to load with that image.

    Regards,
    Vybhav

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