cannot force Xi-3 APs to upgrade firmware

Dear support,

We have a client of ours with 3 new Xi-3 APs that came from the supplier with firware version 2.0.0.355 and cannot make the UPDATE button to work, and cannot force the APs to upgrade. Already reboot them twice 10 min apart with no avail, tried to SSH to the APs and issue a "fw set host update.xclaimwireless.com" and get an error, cannot find upgrade.
I really need help here!!

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