Unable to upgrade FW

Hi Support,

I have a problem with AP Xi-2. I was not able to upgrade the firmware to the latest version 2.2.0.0.36.

The AP is currently running with 2.0.0.0.355 FW and it cannot be upgraded neither via CloudManager nor via rebooting twice (with 10 minutes gap).

What should I do with such an AP?

Thank you very much for help.

Best regards,
Veronika
Alternetivo Support Team

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Comments

  • rameshcrameshc Member, Xpert, Moderator Posts: 28

    Hello Veronika,

    Can you please share the Serial number of the AP to ramesh.chandrasekar@ruckuswireless.com ?

    Thanks
    Ramesh

  • alternetivoalternetivo Member Posts: 16

    Hello Ramesh,

    I sent you an email.
    Thanks for help.

    Veronika

  • alternetivoalternetivo Member Posts: 16

    So is there anything you can do about that?

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 185

    Hi @alternetivo ,

    Sometimes, the AP firmware download might take more time (more than 10 minutes) depending on the internet connection.

    Can you please try the following steps and let us know?

    http://forum.xclaimwireless.com/discussion/comment/4681#Comment_4681

    Regards,
    Shriram

  • alternetivoalternetivo Member Posts: 16

    Hi Shriram,

    I followed the instructions, but it does not work.

    Here is what it does:

    xclaim : fw check image1

    Image1 FW check ...

    MD5 = 042E1C9D80B3802E539D9E97DBC112B3
    OK
    xclaim : fw check image2

    Image2 FW check ...

    MD5 = 042E1C9D80B3802E539D9E97DBC112B3
    OK
    **xclaim : **fw show all

    control file /writable/fw/main.cntl not in flash

    current primary boot image is Image2
    ---------------
    Magic: RCKS
    next_image: 0x130000
    invalid: 0
    hdr_len: 160
    compression: l7
    load_address: 0x80080000
    entry_point: 0x80084230
    timestamp: Wed May 27 22:59:14 2015
    binl7_len: 12332896
    hdr_version: 3
    hdr_cksum: 0xD195
    version: 2.0.0.0.355 ( 2.0.0.0.355 )
    MD5: 042E1C9D80B3802E539D9E97DBC112B3
    product: 11n-wasp-x (0)
    architecture: 1
    chipset: 0
    board_type: 0
    board_class: 3
    customer:
    ---------------
    Magic: RCKS
    next_image: 0x130000
    invalid: 0
    hdr_len: 160
    compression: l7
    load_address: 0x80080000
    entry_point: 0x80084230
    timestamp: Wed May 27 22:59:14 2015
    binl7_len: 12332896
    hdr_version: 3
    hdr_cksum: 0xD195
    version: 2.0.0.0.355 ( 2.0.0.0.355 )
    MD5: 042E1C9D80B3802E539D9E97DBC112B3
    product: 11n-wasp-x (0)
    architecture: 1
    chipset: 0
    board_type: 0
    board_class: 3
    customer:
    OK
    xclaim : fw update
    fw: Updating rcks_wlan.main ...
    ** firmware file not found ???
    ** missing file:
    **fw(7788) : Get Error
    **xclaim : **fw force-update
    fw: Updating rcks_wlan.main ...
    ** firmware file not found ???
    ** missing file:
    **fw(7895) : Get Error

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 185

    Hi @alternetivo ,

    Can we have a webex session to debug this issue?

    Regards,
    Shriram

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