Multiple Sites with the Same Wireless Name/Password

We have a client with Multiple Xi-2 APs spread across 4 sites. All sites have the same SSIDs, using WPA2, same Passphrase, etc. Client is complaining about having to forget the network each time they arrive at a site and then go through the rejoin process by entering in the Passphrase. Is this normal operation or should they be able to join the network with their existing SSID and passphrase?

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