Xi1 and Xi3 in One Network doesn't work

HenryHenry Member Posts: 3

I have a Xi1 and Xi3 in one network, but this doesn't work properly.
Each time I lose connection with internet.
I have tried everything

  • Xi1 and Xi3 same SSID name & password
  • Xi1 and Xi3 different channels (static and automatic)
  • Xi1 and Xi3 different SSID name & password
  • Xi1 and Xi3 same channels (static and automatic)

When I have only one access point active everything is working just fine.
What am I doing wrong?
Can someone please help me?

Thanks in advance.

Kind regards,

Henry

Comments

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 142

    Hi @Henry ,

    Xclaim Access point are standalone APs and doesn't support roaming. So when the client device moves from one AP to another AP in the same network serving the same SSID, there will be a disconnect and then reconnect. This should not affect any web browsing/video streaming (might see some 1-5 seconds of packet loss).

    Can you please try the following and let us know?

    1. Please make sure that both the APs are in latest firmware version (2.2.0.0.29)
    2. Manually select a non overlapping channel(1,6,11) in 2.4 Ghz radio and select non-dfs channels for 5Ghz radio
    3. Are you seeing both the APs online in the Cloudmanager?

    Regards,
    Shriram

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