No update - No channel brodcast - no country

I have 2 new Xi-3-EU-00

They have Firmware
I have tried to get update

  • restarted maybe 20 times
  • reset 3 times
  • waited days

They have no country fields in Cloud manager

They don't brodcast any channel. We have 2 channels and I have added them in cloud manager.

Light are solid green


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