Xi-2 won't reset/get on the cloud

Lynne723Lynne723 Member Posts: 5

Hello, I have a client who had 2 Xi-2's that were previously set up on the Harmony app. Not sure who's phone set them up, and needed to add a third AP. Successfully got the new Xi-2 on the cloud, and performed a reset on one of the existing ones and it is successfully on the cloud. The 2nd existing Xi-2 will reset to xclaim-setup network, but I cannot get it to flash green - it goes solid green after being red upon reset for 10-15 seconds. It always comes up xclaim-setup, and won't connect to the cloud. Any suggestions?

Thank you - Lynne

Comments

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 142

    Hi @Lynne723 ,

    Can you please reboot the second AP twice with the gap of 10 minutes? There is a good chance that the AP is in old firmware version.
    Please make sure that the second AP is claimed/added in cloudmanager and has access to the internet before performing the above step.

    Kind Regards,
    Shriram

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