AP not showing on CloudManager after reset

AmitAmit Member Posts: 1
hey guys, 
I've been trying to configure 2 XI-3 APs as wireless mesh setup. After factory reset on both, had no problem to access them directly through the web gui. However, none of them was showing on CloudManager. 
I left them both wired to the router, and after 2 days, one of them shows up as online on CloudManager. The other one still shows offline, but is accessible via web gui. 
Please help :)
thanks,
Amit Erez

Answers

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 173

    Hi @Amit ,

    We cannot access the AP via web UI and cloudmanager at the same time.
    Please reset the AP once by pressing the reset button for 10 seconds and wait for the AP to connect to Cloudmanager. But please don't open the web UI during that time.

    Regards,
    Shriram

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