Cannot print to wireless printers with Xi-1

inetservicesinetservices Member Posts: 5
edited November 2016 in Settings

We have a new installation with 2 x Xi-1 AP's in two separate offices. Each office has a wireless printer. Office 1 has a Brother MFC-J591ODW, Office 2 has a Canon MG6450. Both printers are running the latest firmware.

When the printers are connected to the wireless we cannot ping the IP address or obviously print to them. Both printers work perfectly on cable connection.

Client isolation is turned OFF.

Both Xi-1 are running the latest firmware.

Can you advise what could be causing this issue?

Many Thanks

Answers

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 179

    Hello @inetservices,

    Is the printer configured with static IP or it uses DHCP?

    Regards,
    Shriram

  • inetservicesinetservices Member Posts: 5

    we've tried both Shriram, same result either way

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 179

    Hello @inetservices ,

    Can you please set static channel for the radio (2.4Ghz or 5ghz) and check if it helps?
    If the above step doesn't work, then you can perform a factory reset of the AP by pressing and holding the RESET button behind the AP for about 10 seconds.
    Also, alternatively, you can delete the AP from CloudManager. That will also factory reset the AP.

    Regards,
    Shriram

  • inetservicesinetservices Member Posts: 5

    Hi Shriram

    The AP's are already set to static channel and only using 2.4Ghz Radio Mode. One AP is on channel 1 and the other on channel 6. Both AP's are on 2.4Ghz channel width 20.

    What effect will factory resetting have?

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 179

    Hi @inetservices ,

    Factory reset will re-apply the configuration again from the cloudmanager. So in case if the client isolation settings were not applied properly earlier, it will be re-applied to the AP.

    Regards,
    Shriram

  • inetservicesinetservices Member Posts: 5

    Hi @shriramrs thank you for your answer. We where getting mixed results with client visibility when scanning the network. Removing and re-applying the AP from cloud manager appears to have restored stability at least for the time being.

    We have many opportunities to deploy Xclaim to small business customers but are concerned with the stability of the access points full stop. They do not seem to work "out of the box" and need a lot of messing around to get them to work.

    We have another installation of 3 x Xi-1 APs' where the client Sonos equipment drops off the network regularly which we cannot seem to cure. (Perhaps I should start another thread for this!?).

    I understand that they are perhaps still "a work in progress" and that they are sold at a particular price point but we are having reservations about continuing to deploy Xclaim. Is there a roadmap for increasing the stability of the product / cloud manager?

    Kind Regards

    Chris

  • vybhavramvybhavram Xpert, Moderator Posts: 1,064

    Hello @inetservices ,

    Apologies for the inconvenience caused. Regarding the issue where the client visibility is sporadic , sonos gear dropping off , can we have a webex meeting to debug this?

    Please let us know when you are noticing the equipment drop off the WLAN . We can then have a webex call to login to the AP and check what the probably cause is.

    Regards,
    Vybhav

  • inetservicesinetservices Member Posts: 5
    edited November 2016

    Hi @vybhavram

    The AP's are at a site we do not have permanent remote access to so I will need to arrange this. We will have to travel to site. What is your timezone?

    Kind regards

    Chris

  • shriramrsshriramrs Member, Xpert, Moderator Posts: 179

    Hi @inetservices ,

    Please look for my DM

    Regards,
    Shriram

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