Unable to access certain sites

Hello all, I have a few clients using these xclaim aps. I'm not super familiar with them, as we just use them occasionally. One of our installs is calling and stating that a lot of their customers are complaining that the WiFi will not let them access random sites. Unfortunately they did not have any specific urls, but they knew one of them was huffington post. There is also another AP on site which we are not experiencing this behavior, which leads me to believe it is an issue with the xclaim unit and not anything upstream.

The unit is and Xi-3.

Has anyone experienced this before?

Thanks!

Comments

  • vybhavramvybhavram Xpert, Moderator Posts: 1,063

    Hello @jcarper ,

    Xclaim APs are strictly layer 2 only devices and they do not perform any sort of filtering of traffic based on destination URLs or HTTP in general. Can I suggest changing the DNS server to 8.8.8.8 and verifying if they are still seeing the issue.

    Also, can you please confirm if the AP's 2.4 and 5GHz channels have been set to static values?

    Regards,
    Vybhav

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