Connect, disconnect problem

Hi,
we have some customer who uses Xi-3 who have following issue:

2 different configured SSIDs(one per radio)

on 2.4Ghz no disconect problems
Case 1: 5GHz SSID disapear when (80Mhz or 40Mhz are enable), 20Mhz ok.
Case 2: Once client is connected to 5Ghz, cannot access to the internet.
Case 3: Possible to connect to the 5Ghz, but often disconnected for 30sec to 1 min.

Client Types:
HP Probook nouvelle génération
Samsung S7
LG G3
Imac

Have you ever seen this issues and do u have a solution?

thank you

Comments

  • vybhavramvybhavram Xpert, Moderator Posts: 1,063

    Hello ,

    Can you please ask your client to set static channels for both the 2.4 and 5GHz radios and see if they are still facing the same problem.

    Regards,
    Vybhav

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