Hi @steelev3 ,
Can you please follow the steps mentioned below and let us know?
Hi @Neerup ,
Please create a service request (http://www.xclaimwireless.com/contact) in case you don't know the account name to which the AP is registered. You may be asked with the proof of ownership while reviewing the request.
Fixed the issue thanks!!!
Hello @Kaizen ,
Yes, you could do that as well. In that case, you could configure all your APs to broadcast 2 SSIDs (1 for 2.4 and 1 for 5).
Hello @JohnK ,
Currently, the WebUI does not have any method to indicate availability of a new version.
What I would recommend is , that you create a CloudManger account. The reason being, once you create that, your email ID gets saved in our DB.
Once the new AP firmware version is released, we send all our CloudManager customers an email with the details about the new version.
Solid RED indicates AP has not received IP address from the DHCP server. Can you please check your DHCP server ?
If the AP is powered ON you should be able to discover the AP through Harmony APP and should be able to find the S/N.
We will be releasing a fix for this ASAP. The issue is the misleading error message. You will see this error message when the email id is already used to create a MSP or tenant account. For now please use a different email id to create a tenant.
Do you have other way to solve this issue?
Not at the moment but we will try address this in our next firmware release.