I have purchased an AP and cannot add it to my Cloud Manager. It keeps telling me that the AP is previously claimed by someone else.
Can anyone help me plz???
I also have an XO-1 That refuses to connect to cloud manager. Serial number on box matches device and CM. What's going on?
Hi colleagues, I have a network of 60 pcs of X01 Access Points.
During installation phase, I was able to see reports from all the APs, now, all of them are installed and working properly, however into the Reports I can only see reports from the latest 3AP installed. 57 are missing!
Have you seen this problem before?
Did you manage to fix it?
Thank you for your help
We've been evaluating the Xclaim product and Cloud Manager over the last few days. We're excited about the potential to use the Cloud Manager to monitor and manage our client wifi installations. I wanted to share some initial impressions and suggestions.
- The APs need to update the cloud on their status on a more frequent interval. It seems like it takes about five minutes or so before a change in status is reflected in the cloud (e.g. client connecting to the AP). That should be under a minute.
- Have an advanced or "installer" mode on the Cloud Manager that provides more details about the AP and AP environment. We'd like to see the RSSI for each device connected to an AP (not just a generic connection strength), frequencies and power being used by the AP, as well as other APs (Xclaim or other) and associated signal strength from those other APs (basically a site survey function). Sometimes we need to be able dive in and determine if there is interference or other environmental issues. I've seen some similar suggestions on this forum, but want to make sure you hear it from a number of customers. You might want to go as far as allowing us to specify or certain ranges of spectrum that can be used or excluded.
- allow spaces is SSIDs. It sounds like you are fixing this one, thanks.
-Provide sub accounts for each one of our customers (i.e. customer A is listed as a sub account under our master "installer" account). I know you are working on this, and it's a must have before we could actually deploy the product.
- generally it seems like it take too many clicks to get to the info we want to quickly access. I'll give this some more thought and see if I can come up with some specific UI suggestions.
Not to beat a dead horse, but operationally there needs to be 24/7 monitoring of the Cloud Manager service. Having a 24 hour plus outage like Xclaim had over this weekend and the product or ops team not being aware of it is a big issue.
Thanks and we're excited to see this platform progress!